E-mail a great office tool, but sometimes you need to talk ... American Medical News

AMNews: E-mail a great office tool, but sometimes you need to talk ... American Medical News: "How many times has this happened to you? A member of your staff e-mails a question about a patient record, which you promptly answer between patient appointments. Fifteen minutes later, when you check e-mail again, you find a follow-up question to the query you just answered.
This could feasibly continue for a few more exchanges, or it could end, but not without a final note from the staff member thanking you for your assistance. Either way, you spent extra time dealing with the issue over e-mail when a face-to-face conversation initially probably would have been quicker."